Privacy Policy

Introduction

At RIEL S.R.L., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our service.

Information We Collect

We collect minimal information necessary to provide and improve our VPN service:

• Account information (email address for account creation and support)
• Payment information (processed securely through third-party payment processors)
• Technical information (device type, operating system, app version)
• Connection data (server location, connection timestamps, bandwidth usage)

Zero-Log Policy

RIEL VPN operates under a strict zero-log policy. We do not track, collect, or store any information about your online activities while using our VPN service. This includes:

• Browsing history
• Traffic destination or metadata
• DNS queries
• Connection logs
• IP addresses

How We Use Your Information

The limited information we collect is used solely for the following purposes:

• To provide and maintain our VPN service
• To process your payments and manage your subscription
• To provide customer support and respond to your inquiries
• To improve our service and develop new features
• To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information. Our VPN service uses military-grade AES-256 encryption to secure your internet connection. All data transmitted through our servers is encrypted and protected from unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may use third-party service providers to facilitate our service, such as payment processors and analytics tools. These third parties have access only to the information necessary to perform their specific tasks and are obligated not to disclose or use it for any other purpose. We carefully select our partners and ensure they maintain high standards of data protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When you cancel your subscription, we will delete your account information within 30 days, except where we are required to retain certain information for legal or regulatory purposes.

Your Rights

You have the following rights regarding your personal information:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to object to or restrict processing of your information
• The right to data portability

To exercise any of these rights, please contact us at information@rielsrl.net.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: